Order Follow Up Template – Reviews
In Order Manager, when you trigger a job as being picked up, the cycle of the order is not done yet! You can use system setup to send a “Thank you for your order” email after a specified amount of days. In that email a generic message is available, but you can customize the email template by clicking on configuration | email templates | order followup.
To help with your online marketing, you should think about asking for a review on Google. But just asking for a review isn’t enough! The easier you make it to where your customer can leave a review the more likely they are to leave the review. Create a link that customers can click on to leave a review.
Here is an example of some HTML code you can add to your email template “order follow”:
Beyond valuing the business you have brought us, we value your opinion as a customer. This business was built on word of mouth and we would love to hear what you think about your experience at [%Retailer.Company-Name%]. Please take a moment and tell us about your experience on our Google review page. Please submit a google review here: <a href=insert review link code here>GOOGLE REVIEW</a>
For help on how to get your Google Review link here is a helpful article:
Create a link for customers to write reviews
Online reviews have created a new form of marketing and communication that bridges the gap between simple word-of-mouth and a viral form of feedback that can move virtual mountains for a business. The importance of online reviews for businesses is truly mind boggling; from increase of brand awareness to an overall increase of profit in the long run.