Record Locks: Understanding what to do when you have a record lock.

The proper utilization of record locks in Order Manager is of utmost importance. Incorrect deletion of record locks can lead to database corruption, resulting in substantial repair costs.

Here is a short video showing what to do if you encounter a record lock:

Who can delete record locks?

To ensure the security and control of records, it is recommended that only authorized individuals, such as owners and managers, be granted access to delete record locks. To grant the authority to delete record locks, the following steps must be taken:

1. Click on Associate Tab
2. Click All Associate button
3. Double Click the Associate you want to update
4. Click on the Security Tab
5. Check the Clear Record Locks under General System Security

Deleting record locks is necessary in specific situations, for example:

Your company closes Order Manager on all workstations at the end of the day. However, an employee inadvertently leaves the application running and has an open order when they depart. That night, a Windows update or a power outage occurs, causing the computer to shut down and reboot. Consequently, the order that was open on the workstation the previous night now has a record lock due to the improper closure. Once you have verified that no workstation has an open order or any other open order on any workstation, it is safe to delete record locks.

(Deleting Record Locks may be necessary in certain circumstances, they should only be deleted by individuals who fully comprehends the implications of when to and when not to delete record locks.)

Deleting a record lock?

To delete a record lock,  you must have authority assigned to the user logged in, then click on the bizwizIQ Order Manager Tab -> Delete All Record Locks. 

After deleting record locks it is highly recommended to restart Order Manager on all computers to prevent any inconsistencies in data.